Rydges Hotel doesn't cater for wheelchairs

At a conference at the Rydges Hotel on Swanston St, I asked to be directed to the disabled toilet. The girl on the desk told me that the hotel had no disabled facilities, had no rooms with disabled access and no disabled toilet. I eventually found a disabled toilet on the fourth floor, no thanks to the staff. The only way to access this hotel in a wheelchair is via the underground car park.

It is hard to believe that such a well known brand would make no attempt to cater for people in wheelchairs.