New bus service

I am using a new bus service from home which is much quicker but someone has to ring up in the morning (before 6 a.m.) to request a wheelchair bus at the time I want to go to work. At the moment this works OK and hopefully they will get so sick of us ringing them up every morning that they will routinely put a wheelchair bus on this time.

However, it appears to depend upon one person arranging this and if that person is not on duty then it all falls down and I may have to wait for 4 or 5 buses (50 minutes) - which is what happened when we didn't ring up in the morning.

This seems like a lot of effort just to get a wheelchair bus.

I wonder why more disabled people don't use public transport and hence stay in the workforce?